Terms of Service

Profound Sound MCA Pty Ltd
Trading as Profound Sound
ABN: 21 600 990 716
Langwarrin, Victoria, Australia
Email: sales-team@profoundsound.com.au
Phone: 0400 090 815

Last updated: 10 November 2026

1. About Us

This website, www.profoundsound.com.au, is operated by Profound Sound MCA Pty Ltd, trading as Profound Sound ("we", "us" or "our").

We supply automotive audio equipment, dash cameras, multimedia systems, vehicle accessories and related products. We also provide professional installation and vehicle accessory services.

These Terms of Service apply to the use of our website, purchases made through our online store and services booked with us, subject to any additional written terms agreed for a particular job.

By using our website or purchasing our products or services, you agree to these terms.

Nothing in these terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

2. Products and Availability

We make reasonable efforts to ensure product descriptions, specifications, images, prices and availability information are accurate.

Product images may be illustrative, and product specifications may change where manufacturers update their products.

Some products advertised on our website are held in stock, while others must be ordered from our suppliers.

Products requiring supplier ordering may have an estimated handling period of 2–3 business days before dispatch, unless otherwise stated.

Handling periods are estimates and do not include shipping time. Supplier delays, backorders and discontinued products may affect availability.

Where a product cannot be supplied within the agreed or a reasonable timeframe, we will contact you to discuss available options, including a refund where required by law.

3. Pricing and Payments

All prices are displayed in Australian dollars (AUD).

Prices include GST where applicable, unless otherwise clearly stated.

Shipping, installation, travel and other applicable charges will be disclosed before an order or service booking is confirmed.

We reserve the right to correct genuine pricing or product information errors. Where an error affects an order already placed, we will contact the customer and explain the available options, including cancellation and a refund where appropriate.

Payment must be made using an accepted payment method or according to the terms agreed in a written quotation or invoice.

4. Orders and Order Confirmation

After placing an online order, you may receive an automated order confirmation.

An order confirmation acknowledges that we have received your order. Acceptance remains subject to product availability, payment verification and any applicable legal requirements.

If we cannot fulfil an order, we will notify you and arrange an appropriate resolution.

We may decline orders where there are reasonable grounds to do so, including suspected fraud, payment issues or inability to supply the requested product, subject to applicable law.

5. Shipping and Delivery

We deliver products to eligible Australian addresses using available freight and postal services.

Shipping costs and available delivery methods will be displayed during checkout or communicated before purchase.

Delivery timeframes are estimates unless a specific delivery commitment has been agreed.

Customers are responsible for providing accurate delivery details.

If an order is delayed, lost or damaged during delivery, please contact us so we can investigate and assist with an appropriate resolution.

Your rights under Australian Consumer Law remain unaffected by any delivery arrangements.

6. Installation Services

Profound Sound provides installation services for compatible automotive audio equipment, multimedia systems, dash cameras and vehicle accessories.

Installation quotations are based on the information provided by the customer and the work reasonably identifiable before commencement.

If additional parts, labour, vehicle modifications or unforeseen complications are identified, we will explain the proposed additional work and obtain customer approval before proceeding with chargeable variations.

Customers must disclose relevant information about their vehicle, including known faults, previous modifications, aftermarket equipment and other circumstances that may affect the installation.

We will exercise due care and skill when performing installation services.

Where a vehicle has pre-existing faults or modifications, we will assess their relevance to the proposed work and explain any material concerns identified.

7. Mobile Installation and Travel Charges

Mobile installation services are offered in selected areas, subject to availability, vehicle suitability and job requirements.

For local mobile installation jobs where installation labour is less than $330, a $50 mobile call-out fee applies.

For local mobile installation jobs where installation labour is $330 or more, the standard local mobile call-out fee is waived.

The $330 threshold is calculated using installation labour only and excludes products, equipment, materials and consumables.

Factory-based installations do not attract the mobile call-out fee.

Jobs outside our standard local service area may be subject to additional travel charges or minimum job values.

Any additional travel charges will be disclosed and agreed before booking confirmation.

8. Quotations and Bookings

Written quotations specify the products, services and charges included in the proposed work.

Quotations are subject to any stated validity period, product availability and the accuracy of information supplied.

A booking is confirmed once the agreed booking requirements have been satisfied.

If a customer needs to reschedule or cancel an installation, we ask that they notify us as soon as reasonably possible.

Any cancellation charge, deposit arrangement or non-refundable component must be clearly disclosed and agreed before booking, must reflect applicable law and must not operate as an unfair penalty.

Customers retain all applicable statutory rights, including where a service is cancelled because of a failure to meet consumer guarantees.

9. Customer-Supplied Equipment

We may agree to install equipment supplied by a customer, subject to suitability, compatibility and safety considerations.

We may decline to install equipment where we reasonably determine that it is unsuitable, incompatible or unsafe.

Customer-supplied equipment remains subject to any applicable consumer rights against its seller or manufacturer.

Profound Sound remains responsible for the installation services it performs, including applicable consumer guarantees relating to due care and skill.

Where an issue arises, we will assess whether it relates to the supplied equipment, the installation work or another cause before determining an appropriate resolution.

10. Returns, Refunds and Consumer Guarantees

Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, customers may be entitled to a repair, replacement, refund, cancellation of a service or compensation where a product or service fails to meet applicable consumer guarantees.

The available remedy depends on the nature and seriousness of the problem and applicable law.

Manufacturer warranties are additional to, and do not replace, statutory consumer guarantees.

We are not generally required to provide a refund simply because a customer changes their mind, purchases an incompatible item without relying on incorrect advice from us, or finds a lower price elsewhere.

Any discretionary change-of-mind return arrangements will be governed by our published Refund and Cancellation Policy.

Supplier-order, special-order and clearance products remain subject to all applicable Australian Consumer Law protections.

For assistance with a return, warranty claim or consumer guarantee concern, contact sales-team@profoundsound.com.au.

11. Product Compatibility

Customers should confirm product compatibility before purchasing or arranging installation.

Where compatibility advice is requested, we may require vehicle details, photographs or additional information to assess suitability.

We will take reasonable care when providing compatibility advice.

Where a product is purchased in reliance on information or representations supplied by us, applicable consumer rights remain in effect.

12. Website Information

We aim to maintain accurate and current information on our website.

However, information may occasionally contain typographical errors, outdated specifications or other inaccuracies.

We may update website content, products and pricing as necessary, subject to our existing contractual obligations and applicable law.

General technical information published on the website should not be treated as a substitute for a vehicle-specific assessment where one is required.

13. Intellectual Property

Unless otherwise indicated, the text, graphics, branding, photographs and original content on this website belong to Profound Sound MCA Pty Ltd or their respective rights holders.

Website content must not be reproduced or commercially exploited without appropriate permission, except where permitted by law.

Third-party trademarks and product names remain the property of their respective owners.

14. Third-Party Services and Links

Our website may contain links to third-party websites or use external services, including payment, shipping and ecommerce providers.

These third parties may operate under their own terms and privacy policies.

We are not responsible for third-party content or services outside our control, except to the extent that responsibility arises under applicable law.

15. Privacy and Personal Information

We collect and handle personal information for purposes including processing orders, responding to enquiries, arranging installations and providing customer support.

Further information about how we collect, use, disclose and protect personal information is available in our Privacy Policy.

For privacy-related enquiries, contact sales-team@profoundsound.com.au.

16. Liability

Nothing in these terms excludes, restricts or modifies any statutory consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

To the extent permitted by law, we are not responsible for losses caused solely by circumstances outside our reasonable control or by actions unrelated to our products or services.

Any limitation of liability in these terms applies only to the extent permitted by applicable law.

We remain responsible for our obligations under the Australian Consumer Law and other applicable legislation.

17. Acceptable Website Use

Customers must not use our website for unlawful purposes, interfere with its operation, attempt unauthorised access to its systems or introduce malicious software.

We may take reasonable action to protect the website, its users and our business from misuse.

18. Changes to These Terms

We may update these Terms of Service from time to time.

Updated terms will be published on this website with a revised effective date.

Changes will not retrospectively remove rights or alter existing contractual obligations where doing so would be unlawful.

For an existing order or confirmed booking, the terms applicable at the time of the agreement will generally continue to apply unless a lawful variation is agreed.

19. Governing Law

These Terms of Service are governed by the laws of Victoria, Australia, and applicable Commonwealth legislation.

Nothing in this section limits any consumer's rights under applicable Australian law, including rights relating to jurisdiction or dispute resolution.

20. Contact Information

For questions about these Terms of Service, product orders, installation services, warranties or customer support, please contact:

Profound Sound MCA Pty Ltd
Trading as Profound Sound
ABN: 21 600 990 716
Langwarrin, Victoria 3910, Australia

Email: sales-team@profoundsound.com.au
Phone: 0400 090 815
Website: www.profoundsound.com.au