Refund and Cancellation Policy
The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called 'Consumer Guarantees'.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure if the goods fail to be of acceptable quality. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure, to report any issues or feedback with a product or service email firstname.lastname@example.org
If for any reason a Cancellation/Reschedule is needed, we have a process which needs to be followed.
If cancelling an existing appointment, a minimum of 72 hours notice is required so that your appointment time can be filled by another client. Failure to give 72 hours or more notice will result in a fee/loss of your booking deposit.
Also if any stock has been ordered for your install there will be a restocking fee of 25% on products only, under all circumstances unless otherwise stated.
PLEASE NOTE: ALL PRODUCTS ARE ORDERED THE DAY THE BOOKING IS SECURED, IF YOU CANCEL, THESE PRODUCTS WILL INCUR THE 25% RESTOCKING FEE TO PARTIALLY COVER OUR COSTS.
If rescheduling your appointment, a minimum of 72 hours notice is required. Failure to do so will result in a loss of your booking deposit.